Woking, Surrey, 15 February 2026 – Invotra, a specialist provider of secure, enterprise intranet and internal communications platforms, is marking 10 years of supporting the Department for Work and Pensions (DWP) with a modern social intranet that helps frontline teams deliver critical services at national scale.
Invotra’s working relationship with DWP began in February 2016. Following an 18-month onboarding phase, Invotra built a new generation of social intranet for the department – enabling the retirement of more than 15 siloed legacy applications and establishing a single, trusted platform for internal information, collaboration and operational delivery.
Since launch, Invotra has continued to develop and release hundreds of new apps and product features designed to streamline workflows and support business-critical functionality across the department. Today, the intranet supports more than 120,000 DWP colleagues in delivering services to citizens across the UK.
During the COVID-19 pandemic, DWP faced a ten-fold increase in Universal Credit applications. The intranet supported the rapid onboarding and upskilling of 3,000 staff members drawn from 10 UK government departments to help meet demand – ensuring people could access the guidance, pathways and operational information needed to serve customers quickly and consistently.
More recently, as part of DWP’s drive to improve efficiencies and reduce taxpayer expenditure, the department has saved around £1 million and approximately two-thirds of staff time by automating processes using Invotra’s webform functionality. One example focused on replacing a manual referral process used by DWP employees to request a visit from a local council on behalf of citizens – delivering a more efficient user experience, while saving time and money through automation.
Highlights from Invotra’s work with DWP
- A decade-long partnership: Invotra has supported DWP since February 2016, helping the department evolve internal communications and operational delivery at scale.
- Major platform modernisation: An 18-month onboarding phase delivered a new social intranet and retired 15+ siloed legacy applications.
- Continuous product innovation: Since go-live, hundreds of apps and product features have been developed and released to support business-critical needs.
- Crisis-ready capability: During COVID, the intranet enabled fast onboarding and upskilling of 3,000 redeployed colleagues from 10 departments to support a surge in Universal Credit claims.
- Operational delivery support: Clear operational instructions and structured pathways help frontline workers provide enhanced case management for customers.
- Distributed publishing at scale: A robust CMS and distributed publishing model keeps the intranet a consistent source of truth across a complex organisation.
- People directory and findability: Enriched user profiles improve discovery and connection across a workforce of 120,000+ staff.
- Efficiency through automation: Invotra webforms have helped DWP automate previously manual processes, saving around £1 million and two-thirds of staff time in targeted workflows.
- AI-readiness: The intranet provides a key source of trusted information to support AI-enabled tools and improved business outcomes.
Outcomes and Impact
- Simplified digital landscape: Retirement of more than 15 legacy applications reduced fragmentation and improved consistency.
- Rapid mobilisation in a national emergency: Enabled the quick ramp-up of 3,000 additional staff to help process a dramatic surge in demand.
- Scale and resilience: Continues to support 120,000+ DWP staff members delivering essential public services.
- Measured efficiency gains: Automation using Invotra webforms has saved around £1 million and two-thirds of staff time in specific processes, reducing manual handling and improving the employee experience.
Billy Clackers, Managing Director at Invotra, said:
“Reaching 10 years of partnership with DWP is a meaningful milestone for us. Supporting a workforce of this scale – and helping the department respond under pressure during the pandemic – shows what a well-governed intranet can do: keep people informed, connected and able to deliver for citizens. We’re equally proud of the measurable efficiency gains DWP has achieved by automating key workflows using Invotra, reducing manual effort and freeing up staff time to focus on higher-value work.”
This milestone further underscores Invotra’s commitment to helping major organisations improve internal communications, operational delivery and efficiency through secure, scalable intranet technology.
For further information, please contact:
Paul Zimmerman
Chief Communications Officer
press@invgroupholdings.com
+44 1483 672592